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10bet Privacy Policy — Your data is our responsibility

At 10bet, your personal information is a trust we take seriously. This policy explains in detail what data is collected, why it is collected, and how it is kept secure.

Last Updated: January 1, 2026
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GDPR Compliant
International Standards
Your data is never sold
Not shared with third parties
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Table of contents
1Introduction 2What data is collected 3Why your data is used 4Data sharing policy 5Cookie Policy 6Security measures 7Data retention period 8Your rights 9Minor Protection 10Contact
Who this policy applies to

This Privacy Policy applies to all users of 10bet's website, mobile site, and any related services. By accessing the site, you agree to the terms of this policy.

1Introduction — why we created this policy

Data privacy matters in the digital age. When you register with 10bet, play games, or simply browse the site, certain information is naturally generated. You have the right to know what we do with that information, how we store it, and how we keep it secure.

10bet complies with international data protection standards. Our goal is to handle every user's information in a way that lets them use the platform with complete peace of mind.

This policy has been written in plain, straightforward language so that the key points are not lost in legal jargon. If any section is unclear, please contact our support team.

2What information is collected

10bet collects three types of information — what you provide directly, what is generated automatically through your use of the platform, and what is received from verified third parties for identity checks.

Type of data What is collected How it is collected
Identity Name, date of birth, national ID number Registration form
Contact Email address, phone number, home address Registration & KYC
Payment Mobile banking number, card details (encrypted) Deposit process
Operations Gaming history, betting records, login activity Automatic
Technical IP address, device type, browser information Cookies & logs
Special protection for payment data

Your card or mobile banking details are never stored directly on 10bet's servers. All payment processing is handled through PCI-DSS certified providers.

3Why and how your data is used

10bet uses your information only for specific, clearly defined purposes. Your data is never used for anything beyond what is necessary.

  • For account creation and management — to identify you and ensure login security.
  • For payment processing — to securely complete deposits and withdrawals.
  • For age and identity verification — to prevent access by anyone under 18.
  • To send relevant offers and promotions — but only with your consent.
  • To detect fraud and suspicious activity.
  • To meet legal obligations — to satisfy the requirements of regulatory bodies.
  • To improve service quality — by analysing user experience.
Marketing communications can be turned off

You can opt out of promotional emails and messages at any time through your account settings or by contacting support.

4Data sharing and third-party policy

10bet does not sell your personal information to any third party. However, there are specific circumstances under which data may be shared:

  • Service Provider: With payment processors, KYC verification providers, and technology partners — but only the data each party needs to do their job.
  • Legal authorities: When required by a court order or a legitimate request from a regulatory authority.
  • Fraud prevention: With international fraud detection agencies.
  • Business transfers: In the event of a company merger or acquisition — in which case you will be informed in advance.
Third-party websites

Any external links on 10bet's site are governed by those sites' own privacy policies. 10bet is not responsible for how those sites manage your information.

5Cookies & Tracking Policy

Cookies are small text files stored in your browser. 10bet uses cookies for a number of purposes:

  • Essential cookies: To maintain your login session and ensure security — this cannot be disabled.
  • Functional cookies: To remember your preferences and settings.
  • Analytics cookies: Anonymous data used to understand site usage statistics.
  • Marketing cookies: To show relevant advertisements — you can turn this off.
Manage cookies

You can disable non-essential cookies at any time through your browser settings. Keep in mind that turning off certain cookies may affect how some features on the site work.

6Security measures & encryption

10bet applies industry-leading technical standards to protect your data. Our security operates on multiple layers:

  • 256-bit SSL/TLS encryption — all data transmissions are fully encrypted.
  • Two-factor authentication (2FA) — an extra layer of account security.
  • Suspicious activity detection — real-time monitoring.
  • Regular third-party security audits.
  • Sensitive data stored with server-side encryption.
  • Employee access to data is restricted to the minimum necessary.
Your role matters too

Beyond our technical safeguards, make sure to keep your password strong, never share it with anyone, and avoid logging into your account on public Wi-Fi.

7How long your data is retained

10bet does not retain data longer than necessary. How long information is kept depends on its type and applicable legal requirements.

  • Active account data — retained for as long as your account remains active.
  • Transaction records — retained for 5–7 years as required by law.
  • KYC documents — retained in accordance with regulatory requirements.
  • Upon account closure — data is deleted once legal retention obligations are fulfilled.
  • Marketing data — immediately upon withdrawal of consent.
8Your rights regarding your data

As a 10bet platform user, you have important rights over your own data. To exercise any of these rights, please reach out to our support team.

Your data rights

At 10bet, you have real control over your data — these are not just words on paper, they are rights you can actually exercise.

Right to know

You may request to see what data we hold about you. Contact support and you will receive a response within 30 days.

Right to rectification

Request corrections to any inaccurate or outdated information. This can be done easily through your account settings or by contacting support.

Right to erasure

You may request deletion of any data held beyond legal retention requirements. This request can be made even after your account has been closed.

Right to object

You can object to your data being used for specific purposes — particularly for marketing communications.

Data portability

You may request a download of your data in a standard, portable format.

Restriction of processing

In certain circumstances, you can request that the processing of your data be temporarily restricted.

9Protection of minors' data

10bet is strictly for users aged 18 and above. We do not knowingly collect any information from minors.

  • Date of birth verification is mandatory at registration.
  • If we become aware that data from a minor has been collected inadvertently, it will be deleted immediately.
  • The account will be closed and any remaining balance will be refunded.
A note to parents

If you suspect your child is using 10bet, contact our support team right away. We will act promptly.

10Contact & complaints

If you have any questions, concerns, or requests to exercise your rights under this Privacy Policy, please contact our data protection team.

Email
We typically respond within 48 hours
Live chat
Available 24/7
For immediate support

If we are unable to resolve a matter directly, you have the right to file a complaint with the data protection authority in your country.

How 10bet protects your privacy

Protection at every level — from technology to policy.

End-to-end encryption

Every step of the way — from transmission to storage — your data is protected with 256-bit SSL encryption.

Anonymous analytics

Personal identity is kept separate during site usage analysis — no one can identify you.

Strict access controls

Only authorised staff can access your data, and every access is logged.

Regular security audits

External security experts regularly audit 10bet's systems to identify and address any vulnerabilities.

Immediate breach notification

In the event of a data breach, you and the relevant regulatory authority will be notified within the legally required timeframe.

GDPR & International Standards

10bet operates in full compliance with the highest standards of European and international data protection law.

Common questions about privacy

Never. Under no circumstances does 10bet sell your phone number, email address, or any other personal information to third parties. Limited data may be shared with partners solely to deliver our services — and only under strict contractual agreements.

Once your account is closed, all marketing communications stop immediately. However, transaction records and KYC data must be retained for a set period to meet legal obligations. Once that period ends, all data is permanently deleted.

Yes, that is your right. Email our support team and, after verifying your identity, we will provide all your data in a readable format within 30 days.

Yes, gaming history is retained — this is a legal requirement and helps ensure responsible gaming. If unusual playing patterns are detected, we may reach out to offer assistance. You can view your gaming history by logging into your account.

Every promotional email includes an "Unsubscribe" link at the bottom — clicking it will stop them immediately. You can also update your notification preferences in your account settings, or make the request via live chat.

Play on a trusted platform — 10bet

Your data is secure, your privacy is protected — now enjoy your gaming experience with confidence.

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