10bet FAQ — all your questions answered in one place

No. Under 10bet's policy, each individual may operate only one account. Creating multiple accounts may result in all accounts being permanently closed and balances forfeited.

Check your spam or junk folder first. If it's not there, wait 5 minutes. If the email still hasn't arrived, use the option to resend the verification email or get in touch with our support team.

Your name and date of birth generally cannot be changed for security reasons. However, you can update your address, phone number, and contact details in your account settings. If there is an error in your ID information, please contact support.

KYC (Know Your Customer) is a mandatory process required by international regulations. It is used to prevent money laundering and verify that players meet the minimum age requirement. You will need to upload your national ID before your first withdrawal. Verification is typically completed within 24–48 hours.

Click the "Forgot Password?" link on the login page. A reset link will be sent to your registered email, typically within 1–3 minutes. If it doesn't appear in your inbox, check your spam folder. Note that the reset link expires after 15 minutes.

Entering the wrong password multiple times will lock your account for 30 minutes. You can try again once it unlocks automatically. If you need access urgently, contact live chat to verify your identity and get immediate assistance.

After logging in, go to "Account Settings → Security" to enable 2FA. You can set it up using an OTP sent to your phone number or via an authenticator app. Once enabled, a verification code will be required each time you log in.

Change your password immediately, enable 2FA, and report the details to our support team. We'll review the suspicious session, take the necessary action, and temporarily suspend your account if needed.

10bet accepts deposits via mobile banking, bank transfer, debit card, and e-wallet. The full list of available payment methods can be found in the Deposit section of your account. All methods are secure and verified.

The minimum deposit amount may vary depending on the payment method. For the exact amount, visit the Deposit page in your account — each method is listed there individually.

Deposits via mobile banking or e-wallets are usually instant or credited within 5–10 minutes. Bank transfers may take 1–3 business days. If you experience a delay, contact support with proof of payment.

First, make sure your payment account has sufficient balance. Then check your internet connection. If the amount was deducted from your account but has not been credited to 10bet, contact our support team with your transaction ID.

For KYC-verified accounts, mobile banking withdrawals are usually processed within 24–48 hours. Bank transfers may take 2–5 business days. Delays can occur on weekends or public holidays.

Generally, yes — as per our security and anti-money laundering policy, withdrawals are processed using the same method as your deposit. Exceptions may apply in certain cases. Contact support for more details.

The reason for a rejected withdrawal is usually communicated by email. Common reasons include incomplete KYC verification, unmet bonus requirements, or discrepancies in your identity information. Identify the cause, resolve it, and resubmit your request.

A welcome bonus is automatically credited on your first deposit after registration. The bonus amount and terms can be found on the current promotions page. To receive the bonus, you must meet the offer's validity period and minimum deposit requirements.

No, bonus funds cannot be withdrawn directly. Each bonus comes with a wagering requirement — once you have placed the required amount in bets, the bonus converts to withdrawable cash. Full terms are provided at the time the bonus is awarded.

Yes. 10bet regularly offers existing members weekly bonuses, loyalty rewards, cashback deals, and exclusive promotions on special occasions. Log in and keep an eye on the Promotions section.

10bet offers slots, Live Casino (roulette, blackjack, baccarat), bingo, Sports Betting, and much more. With a single account, you can enjoy over 500 games.

Yes. All games on 10bet use RNG (Random Number Generator) technology, which is regularly audited by independent third-party testers. Every game outcome is entirely random and not predetermined.

Yes. 10bet works seamlessly on mobile browsers. All games, payments, and account management are fully accessible on both Android and iOS devices.

Once your connection is restored, you can continue the game from where you left off — our servers save your game state. If a disconnection caused any issues with a bet, please contact support.

Go to the "Responsible Gaming" section in your account settings to set daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately, but increasing one requires a 7-day waiting period.

No. You are given the opportunity to withdraw your balance before self-exclusion is activated. Once the exclusion period ends and your account is reactivated, any remaining balance will be intact.

Visit 10bet's responsible gaming page to access tools like self-exclusion, deposit limits, and session timers. Our support team is here to help without judgment. We can also point you toward professional mental health resources if needed.